HRSA Operational Excellence National Training and Technical Assistance Program (NTAP) 

Through a cooperative agreement with the U.S. Health Resources and Services Administration (HRSA), the National PCA Hub leads the Operational Excellence NTAP.

The Operational Excellence NTAP provides training, technical assistance, peer learning, and practical resources to help health centers:

  • Optimize operations and care delivery systems

  • Strengthen workforce recruitment, retention, and leadership development

  • Improve financial sustainability and value-based care readiness

  • Advance health IT, cybersecurity, interoperability, data strategy, and responsible AI adoption

  • Achieve measurable results through learning collaboratives, cohorts, and targeted technical assistance

  • Accelerate innovation through national peer networks and communities of practice

By combining national expertise with the trusted relationships and local knowledge of Primary Care Associations (PCAs), the National PCA Hub will help health centers implement proven strategies, improve performance, and enhance long-term sustainability.

  • Primary Care Associations

    Primary Care Associations (PCAs) are state and regional organizations that support Community Health Centers through training, technical assistance, advocacy, workforce development, and operational support. By connecting local needs with national resources, PCAs help health centers strengthen performance, improve patient care, and expand access to healthcare in underserved communities.

  • Community Health Centers

    Community health centers (CHCs) are the largest primary care system in the United States, providing care to over 30 million Americans annually. Through an integrated care model, patients receive access to comprehensive and coordinated medical, dental, behavioral health, and pharmacy services. Community health centers serve all - from infants to the elderly and regardless of insurance status or income - helping individuals and communities reach their full health potential.